Jessie Basinger was a supervisor at a dispatch call center for over 11 years. She found that it seemed to be a never-ending story of apologies to customers for delays and extended etas. She decided to give up the corporate world and dedicate her time to the customers on a personal level. Jessie partnered with another towing company for 12 years and F.A.S.T. Roadside was born from her experience and the continued need for improved service in the metropolitan areas of Hendersonville and Nashville. Jessie is dedicated to service excellence and has been awarded the "Small Business Excellence Award" for Nashville area towing in 2016 and 2017. She and her crew continue to grow and improve upon the needs of the customers in the greater Hendersonville and Nashville areas. Jessie was struck down with MCTD in 2014 and you will see her ribbon on the trucks as a tribute to her struggles and accomplishments. The service technicians proudly work under her and her husband's command as they diligently assist customers in need of emergency roadside assistance."